Why did you join ACPA as a volunteer community ambassador?

I joined as it would give me the opportunity to continue to help people as well as utilise my current skills, to learn new skills and meet new people. Stimulating my brain in retirement was also especially important.

If you are retired, what did you do professionally before volunteering with ACPA?

I originally trained as a state registered nurse, midwife and maternal and community health. I then moved into management where I managed a large community service that was funded by both state and local government. Finally, at the end of my career I became a professional coach where I specialised in health and leadership skills coaching for executive and government customers.

How has your professional and /or life experience prepared you for your work with ACPA?

My ability to listen carefully has proved to be most valuable, as well as my ability to ask probing questions to ensure that I understand what the customer is asking and what their understanding of ACP is.

What are some of the common questions you receive from people about advance care planning?

The most common questions I receive from the community are about documents. This present me with an opportunity to explore what they know about ACP, the requirements of ACP in the various states as well as the discussing the need for everyone to have one, even if they are not sick or elderly.

What have you found to be common myths and misunderstandings about advance care planning?

You only need to do ACP when you are sick or old. Many of the people who ring are ringing on behalf of elderly family members and this provide us with an opportunity to explore the importance of that family member and indeed all family members also having an ACP.