We look after your personal information in line with the Privacy Act 1988 (the privacy legislation).
Advance Care Planning Australia is a national project funded by the Commonwealth Department of Health, Disability and Ageing with a $5m grant under the National Palliative Care Projects. Advance Care Planning Australia is hosted for and on behalf of the Australian Government by Brisbane South Palliative Care Collaborative at Metro South Health.
In Australia, information privacy laws vary according which public sector agency manages information.
The Privacy Act 1988 (Cth) regulates how personal information of handled by Australian Government agencies (and the private sector in specified circumstances). The primary purpose of this website is to provide general advice about care planning processes throughout Australia.
Information we collect
When you visit our website, we collect some information automatically. We keep this information in our internet access logs.
Cookies
We may use cookies to collect information about how you browse our website. You can manage your cookie preferences through your browser settings.
Logs and usage data
We collect information about your visit, such as:
- your IP address, browser type and operating system
- the website you came from
- pages you visit and documents you download
- the time and date of your visit.
Personal information
Personal information includes anything that could identify you, such as your name, email address or phone number.
We only collect, use and disclose your personal information when you, or a person you nominate agree that we can.
We only use your personal information for the purposes for which it was given to us.
Emails, messages and feedback
We treat and keep emails, messages and feedback you send to this site as public records. We need to do this under the Archives Act 1983 (Cth
How we use your information
Cookies
We use cookies to identify your browser when you visit our website, not you. They don't store your personal information.
We let third-party service providers use our website cookies so they can send us reports about logs and usage data.
Logs and usage data
We use log and usage data to:
- improve your experience on our website
- understand how people use our site
- gather statistical data
- improve our services
- investigate issues such as service availability.
Personal information
How we use your personal information depends on the type of information you give us.
We may use it to:
- provide you with general advance care planning information
- post you advance care planning information and resources
- communicate with you and get your feedback.
Emails, messages and feedback
Our support team reads emails, messages and feedback you send us. We may use the information you give us to maintain and improve our services. This could involve sharing your details with individual state and territory advance care planning bodies for expert advice, depending upon where you are located.
We make an effort to reply when you ask a question or give feedback, but we may not reply to every message.
How we store information
We store information in different ways, including:
- our document and records management systems
- cloud storage
- browser storage
- cookies.
We only keep information for as long as we need for the purpose we collected it.
We store all information on Australian data servers and comply with the privacy principles set out in the Privacy Act 1988 (Cth) ).
How we protect your information
We use security measures to protect your personal information from unauthorised access, loss, misuse, alteration, modification and disclosure.
We may share your personal information with another person or group, if you agree we can, or if the law requires us to.
If we share your information, we do it under the privacy legislation and comply with our duty of confidentiality.
We don't sell, trade or rent your personal information to third parties for marketing purposes.
You can ask us at any time not to share your information.
Your choices and rights
You have certain rights regarding your personal information. You can contact us to access, correct, update or delete your personal information at any time.
How to contact us
You can contact our team to access, correct or discuss how we handle your personal information.